Gold & Gems Fine Jewelry - Ashland in 25 North Main Street

Customer Reviews about Gold & Gems Fine Jewelry - Ashland:

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  I have been in denial about needing to get my wedding rings (two bands soldered together) resized for years. I wore them regularly (and uncomfortably) for quite a while, finally taking them off before a vacation in September 2014. After I came back, I just avoided trying to wear them, and before I knew it, I found it was nearly impossible to put them on (and actually frighteningly and embarrassingly difficult to take them back off). Back when I got married in 2008, I actually had to get my rings resized SMALLER.... which was a great feeling. But who walks in to a jewelry store proudly boasting that they need their rings enlarged? I admit - I had anxiety about the snobby looks that my "sausage fingers" would get... and I even tricked myself into thinking that rings just couldn't be made big enough for my fingers. I just kept telling myself to get my life straight; they would fit again once I started losing weight. Well... I gave up. I missed the feeling of wearing my wedding rings. I didn't like feeling like my coworkers imagined me having marital problems because I had bare fingers. Plus, I just moved back to Medford from Portland, and I'm starting at a new position on Monday, so I wanted to have my rings ready to go. I searched Yelp & Google for options. I admit, I did try reaching out to a chain jeweler, but I worried about the quality, and I was appalled by the turnaround time of several weeks. I then found Gold & Gems and read some really great reviews, but I wondered if it would be worth the "trek" to Ashland. So, yesterday while I watched my son play at the park, I sent an inquiry on the Gold & Gems website to see what kind of response I might get. Within SEVEN minutes, Ron Hansen responded to me in a thorough and approachable manner. I immediately decided to go for it. I rolled into Gold & Gems sometime between 12-1, with my rowdy child in tow, and I was greeted with warmth by Kathryn. She quickly evaluated my ring and was able to give me a quote, which admittedly was more than I anticipated, but I had not expected chain store "value" pricing anyway - I expected that I would get what I paid for. Plus, Kathryn offered a turnaround time of about 51-54 hours, and that fit the bill of what I needed. Not to mention, Ron saw me and quickly put together that I had e-mailed that morning, and gave me a high five and a thank you for coming in. Today at 10:32 AM, Kathryn called to excitedly tell me that my rings were ready. To drop my rings off and then have them separated, resized, and resoldered together to be fully completed within 22 hours is pretty amazing. My rings feel and looks fantastic (they cleaned them, too!), and I am pretty ecstatic to have found a reputable and friendly LOCAL business where I am comfortable going and referring others to for any future jewelry repair (or purchasing) needs. Thank you!
  By Susan P., December 17, 2016

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